We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox aurora will not install

  • 2 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de cor-el

more options

I have been trying to install aurora file (firefox-33.0a2.en-US.win32.install and install-stub). Both just sit and spin for many minutes. OS is win 7 pro.

I have been trying to install aurora file (firefox-33.0a2.en-US.win32.install and install-stub). Both just sit and spin for many minutes. OS is win 7 pro.

Todas las respuestas (2)

more options

Disable all of your toolbars, and try again.


If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

The stub might be causing issues, but the full installer should work.

Did you try to disable your anti-virus software temporarily?

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.