Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I add my email address to "approved senders list"?

  • 4 replies
  • 1 has this problem
  • 23 views
  • Last reply by Matt

jbrkiwi
jbrkiwi
more options

When i try to send an email, it keeps coming back with the message "An error occurred while sending mail. The mail server responded: 5.7.6 Message rejected as spam (CM).. Please check the message and try again" My message appears ok, then I tried to send a different email using a different email address on the same laptop, but with the same result???

When i try to send an email, it keeps coming back with the message "An error occurred while sending mail. The mail server responded: 5.7.6 Message rejected as spam (CM).. Please check the message and try again" My message appears ok, then I tried to send a different email using a different email address on the same laptop, but with the same result???

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Possibly your email provider got onto some sort of black list. In any case, contact your email provider for this.

user01229325
user01229325
more options

Do you have a signature attached to your emails? I have seen links or graphics in some signatures cause the email to be tagged as spam.

jbrkiwi
jbrkiwi Question owner
more options

Thank you both for your suggestions. I don't have a signature attached, so its not that 1. I am with Virgin Mobile and will go and see them today to make sure it isn't that.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

It sounds like you sending mail from say [email protected] using the smtp servers for Google.

Tools menu (Alt+T) > account settings > outgoing server (SMTP) check that the account you think your sending mail using is there.

Now click on the account name above SMTP server in the main list and make sure the SMTP server for that account is set to the one you think it is.