Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird displays that there are new messages when there aren't.

  • 3 replies
  • 4 have this problem
  • 4 views
  • Last reply by Matt

more options

I manage multiple email accounts in my Thunderbird. With one of them I have the problem that Thunderbird tells me that I have new mails when I don't.

This means the dock icon appears saying "(emailaddress) has 14 new messages" (it is always 14) and in the Thunderbird window the "heading" (don't know what it is called) of the mail account turns blue ALTHOUGH no number for unread messages next to the name appears. This happens again and again at irregular intervals of a few minutes to several hours.

I don't know if it matters but the problematic email account is a Gmail one while none of the others is.

I already tried deleting the .msf files and compacting, did not help.

I manage multiple email accounts in my Thunderbird. With one of them I have the problem that Thunderbird tells me that I have new mails when I don't. This means the dock icon appears saying "(emailaddress) has 14 new messages" (it is always 14) and in the Thunderbird window the "heading" (don't know what it is called) of the mail account turns blue ALTHOUGH no number for unread messages next to the name appears. This happens again and again at irregular intervals of a few minutes to several hours. I don't know if it matters but the problematic email account is a Gmail one while none of the others is. I already tried deleting the .msf files and compacting, did not help.

All Replies (3)

more options

You have folders on the Gmail account you do not display? say important or Family?

Modified by Matt

more options

I don't think so. But how would I check that, to be sure?

more options

right click the folder and select subscribe.