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Firefox crashes

  • 7 replies
  • 2 have this problem
  • 1 view
  • Last reply by amboo8

amboo8
amboo8
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Firefox crashes whenever I visit certain websites (www.humana.com, www.bhg.com, www.thechildwhisperer.com). I have tried in Safe Mode, reset Firefox, uninstalled and reinstalled Java & Flash, run anti-malware & antivirus, but nothing has helped. This started with just one website (www.thechildwhisperer.com) about 6-8 months ago, but has expanded to include Humana (which I need to access frequently) and Better Homes & Gardens. I am running Firefox 24.0 on Windows 7. The last crash report ID is 35a8ae44-85d3-4327-ac46-916652140429

Firefox crashes whenever I visit certain websites (www.humana.com, www.bhg.com, www.thechildwhisperer.com). I have tried in Safe Mode, reset Firefox, uninstalled and reinstalled Java & Flash, run anti-malware & antivirus, but nothing has helped. This started with just one website (www.thechildwhisperer.com) about 6-8 months ago, but has expanded to include Humana (which I need to access frequently) and Better Homes & Gardens. I am running Firefox 24.0 on Windows 7. The last crash report ID is 35a8ae44-85d3-4327-ac46-916652140429

Chosen solution

This looks like a problem with content blocking software (EncTransportHandler.dll) possibly from ContentWatch

You can check what software has installed it and uninstall this software.

Read this answer in context 👍 1

All Replies (7)

sisozhekov
sisozhekov
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Hi,amboo8 can you update Firefox to latest version which is 29 and let us know if the problem still exists.And please tell us in what point Firefox crashes?The Firefox not responding or what? Regards.

amboo8
amboo8 Question owner
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I updated to 29 and Firefox still crashes. When it crashes, the browser completely closes and I get a "Mozilla Crash Reporter" dialogue box. This usually occurs as the page is loading (it never completes loading before crashing).

sisozhekov
sisozhekov
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Maybe your problem is not with Firefox,but if is check you add-ons installed.Here are some screenshots to show you that i have no problem.

Modified by sisozhekov

carolynhenderson0909
carolynhenderson0909
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My problem is: when I invoke a certain website my PC powers off !! I get no warning no report .

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

This looks like a problem with content blocking software (EncTransportHandler.dll) possibly from ContentWatch

You can check what software has installed it and uninstall this software.

alan_r
alan_r
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You might try disabling("never activate") two of your plugins which seem to cause occasional problems - Coupons, Inc. Coupon Printer 4.0.2.0 Catalina Savings Printer

amboo8
amboo8 Question owner
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I uninstalled ContentWatch and it worked. I'm going to contact ContentWatch directly to see if they can find a solution. Thank you so much for the help!