WaterFox not able loading gmail.
Application Basics
------------------
Name: Firefox
Version: 28.0
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:28.0) Gecko/20100101 Firefox/28.0 Waterfox/28.0
Extensions
----------
Name: Adblock Plus
Version: 2.5.1
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Flashblock
Version: 1.5.17
Enabled: true
ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}
Name: IDM CC
Version: 7.3.72
Enabled: false
ID: [email protected]
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140331235340
browser.startup.homepage: www.google.com
browser.startup.homepage_override.buildID: 20140331235340
browser.startup.homepage_override.mstone: 28.0
browser.tabs.loadInBackground: false
dom.mozApps.used: true
extensions.lastAppVersion: 28.0
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1398129568
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1397957735
Graphics
--------
Adapter Description: AMD Radeon HD 7800 Series
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 2048
Device ID: 0x6819
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.16384)
Driver Date: 3-12-2014
Driver Version: 13.350.1005.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSMIME
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSSL
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSUTIL
Expected minimum version: 3.15.5
Version in use: 3.15.5<pre><nowiki>Application Basics
------------------
Name: Firefox
Version: 28.0
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:28.0) Gecko/20100101 Firefox/28.0 Waterfox/28.0
Extensions
----------
Name: Adblock Plus
Version: 2.5.1
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Flashblock
Version: 1.5.17
Enabled: true
ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}
Name: IDM CC
Version: 7.3.72
Enabled: false
ID: [email protected]
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140331235340
browser.startup.homepage: www.google.com
browser.startup.homepage_override.buildID: 20140331235340
browser.startup.homepage_override.mstone: 28.0
browser.tabs.loadInBackground: false
dom.mozApps.used: true
extensions.lastAppVersion: 28.0
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1398129568
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1397957735
Graphics
--------
Adapter Description: AMD Radeon HD 7800 Series
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 2048
Device ID: 0x6819
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.16384)
Driver Date: 3-12-2014
Driver Version: 13.350.1005.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSMIME
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSSL
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSUTIL
Expected minimum version: 3.15.5
Version in use: 3.15.5</nowiki></pre>
Modified by cor-el
Chosen solution
Waterfox, huh? We don't support Waterfox here but you can get help at Waterfox's "forum"
I can troubleshoot with you but any additional issues, after this one, should be directed to that thread above.
What happens when you try to load Gmail? Does it give you a 404 or Server not found, etc?
You can try the following:
Clear Gmail cache and cookies;:
- Click the blue Waterfox button at the top left corner, go to Options > Privacy > Remove individual cookies > Find gmail.com and select it, then click Remove Cookies.
- To clear cache, press the CTRL key, SHIFT key, and DEL key
- Select EVERYTHING for the time frame
- Uncheck every box except Cache
- Click Clear now
- Restart Firefox and try to access Gmail again.
All Replies (3)
I have tried various things from support and to include a fresh install and safe mode. Would like some help, don't wish to rely on chrome all the time.
Chosen Solution
Waterfox, huh? We don't support Waterfox here but you can get help at Waterfox's "forum"
I can troubleshoot with you but any additional issues, after this one, should be directed to that thread above.
What happens when you try to load Gmail? Does it give you a 404 or Server not found, etc?
You can try the following:
Clear Gmail cache and cookies;:
- Click the blue Waterfox button at the top left corner, go to Options > Privacy > Remove individual cookies > Find gmail.com and select it, then click Remove Cookies.
- To clear cache, press the CTRL key, SHIFT key, and DEL key
- Select EVERYTHING for the time frame
- Uncheck every box except Cache
- Click Clear now
- Restart Firefox and try to access Gmail again.
Modified by Moses
Thanks for the help.