Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Unfortunately that did not fix my problem. I re-downloaded FF 25 and that did not fix it either.

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

• On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
• On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
• Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

I give up. Nothing is working. It works fine on my laptop and I've got all the settings, etc, set up the same.

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

• Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

That didn't work either.

Could you provide the link and screenshot of your issue

Here are two screen shots I pasted so you can see the difference.

Another user reported the same problem on another Oracle-powered email site: Since the latest upgrade (firefox 25.0) I cannot access Oracle IMAP because of the missing "sign in" button although javascript is enabled. (unsolved)

My laptop just did an automatic update, so now I can't get into my web e-mail on it either. Stuck with Explorer I guess.

A bug has been filed for this: 932501 – Firefox 25 not loading oracle convergence webmail login page correctly. Unfortunately, it appears that sites using older versions of the Dojo Toolkit will need to be updated to work around this issue affecting both Firefox 25+ and Chrome 29+. If there is an end user workaround, I haven't seen it.

Note about the bug tracking site: it's generally not helpful to add comments to bugs (unless there is a call for test cases), but you can register on the Bugzilla site and "vote" for them to be fixed. See:

• Bugzilla Etiquette
• Voting