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A blank white rectangle appears infront of loading pages, forced to click it closed. How to remove these blanks from happening?

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

megs1
megs1
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I click a link and while page is loading, a single wide blank rectangle with an x in the upper right corner pops up. I am forced to close it by clicking the X. I cannot click on the desired 'loaded page' that sits behind the blank box at all. This happens throughout the day, everyday for the last 3 months. So annoying. I am not computer savvy. I took a pic for you to see, but I cannot figure out how to send it to you.

I click a link and while page is loading, a single wide blank rectangle with an x in the upper right corner pops up. I am forced to close it by clicking the X. I cannot click on the desired 'loaded page' that sits behind the blank box at all. This happens throughout the day, everyday for the last 3 months. So annoying. I am not computer savvy. I took a pic for you to see, but I cannot figure out how to send it to you.

All Replies (2)

philipp
philipp
  • Moderator
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hello megs1, you can attach a picture when you reply to your original post.

could you also go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can't attach a screenshot to the first post that starts a thread, but you can do that in subsequent replies.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.