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my videos crash alot, how do i check for this

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  • Last reply by cor-el

latenate
latenate
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I watch videos from various websites/newsletters and they will crash with some regularity. the crash sign comes on , with the send report, says to check plugins or update. where do i go to check and update? There is no pattern to the crashes, but happens a few times per week.

I watch videos from various websites/newsletters and they will crash with some regularity. the crash sign comes on , with the send report, says to check plugins or update. where do i go to check and update? There is no pattern to the crashes, but happens a few times per week.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:

(1) If you use any recorders/downloaders that interact with Flash media, make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

cor-el
cor-el
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: