"Can't load XPCOM"

11 years ago

9/26/13, 2:23 AM

I can't get to the internet on my Sony VAIO because Firefox "can't load XPCOM". What can I do?

Answer 1 · 2013-09-26 02:23:55

9/26/13, 5:20 AM

Can you be more specific? Where are you seeing "Can't load XPCOM"?

Answer 2 · 2013-09-26 02:23:55

9/26/13, 5:21 AM

hello KatSaavedra, please try a clean reinstall:

download the full firefox setup file from https://www.mozilla.org/firefox/all/
uninstall firefox on the machine (but don't chose to delete your custom files & settings in the uninstaller)
manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
reinstall firefox

Answer 3 · 2013-09-26 02:23:55

9/26/13, 6:18 AM