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Downthemall is installed but is not accessible

  • 3 replies
  • 3 have this problem
  • 12 views
  • Last reply by eipi10

eipi10
eipi10
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I've installed the Downthemall add-on, but it is not accessible. By that I mean that although Downthemall appears in the list of installed and active Extensions, there is no other evidence of its existence--for example, no button or right-click menu item. (I'm a long-time Downthemall user (on another machine) so I do have some experience with the program.) Also, when I click on the Downthemall preferences in the Extensions list, nothing happens.

I'm on a Macbook Pro 15" Retina display running Mountain Lion 10.8.4 and Firefox 23.0.1.

Thanks for any suggestions on how to fix this problem.

I've installed the Downthemall add-on, but it is not accessible. By that I mean that although Downthemall appears in the list of installed and active Extensions, there is no other evidence of its existence--for example, no button or right-click menu item. (I'm a long-time Downthemall user (on another machine) so I do have some experience with the program.) Also, when I click on the Downthemall preferences in the Extensions list, nothing happens. I'm on a Macbook Pro 15" Retina display running Mountain Lion 10.8.4 and Firefox 23.0.1. Thanks for any suggestions on how to fix this problem.

Chosen solution

I found the problem. I disabled the Clean Links add-on and the DtA menus appeared. DtA is working fine now.

Read this answer in context 👍 0

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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See the DownThemAll website - user help manuals page.
http://www.downthemall.net/howto/help/

eipi10
eipi10 Question owner
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Do you have a specific link? I'm not seeing anything in the help file that seems to be related to my problem. The manual has only 6 entries, as follows:

Table of contents: 

   “Make your selection” window
   “dTa! Manager” window
   “Preferences” window
   Renaming mask
   Batch downloads/Batch descriptors
   What is “dTaOneClick”?
eipi10
eipi10 Question owner
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Chosen Solution

I found the problem. I disabled the Clean Links add-on and the DtA menus appeared. DtA is working fine now.