Please help, I've tried everything! Gmail won't open, it just endlessly cycles and rarely even gives me an error message: all other sites work fine (Windows 8).
All sites work fine except Gmail will not load. I prefer Firefox, but to be fair, Chrome and IE are doing the same thing when I try to use them. Occasionally Gmail will pop up, most of the time it just endlessly cycles and I don't even get an error message. I'm going to have to get rid of gmail if this goes on.
It's maddening! I've tried everything I could find on mozilla support--restarted in safe mode, clear cache, cookies, etc. This is a brand new Windows 8 laptop. It started a few weeks after I got it. There is nothing else wrong with it, it had a fresh new OS installed before I got it. Please help! Thanks so much.
All Replies (2)
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
Please report back soon.
I resolved the gmail issue by clearing Cache and Cookies in Firefox. FF ver 26, Windows 8. Had the same issue, gmail would not load except rarely. Tried Firefox Safe Mode first, but did not make any difference. Cache and Cookies is likely the culprit, based on my experience. Hope this helps!