Firefox screen is black.
When I open Firefox, the tool bar shows up but the rest of the screen is black.
I've restarted Firefox and my computer. I uninstalled and then re-installed. I ran Malwarebytes and AVG, but they didn't detect anything.
Even though I can't see anything, I was able to copy and paste the crash report. See below.
Report ID Date Submitted
828455ce-607d-41ff-8309-51944c0b6efb 5/24/2013 6:52 PM 53b68e59-945e-40bf-bd2d-61187ba60d2c 4/28/2013 11:03 AM a2570bc3-8681-446b-8d7f-db26e644dd0f 4/2/2013 12:29 PM 66ff0479-e28b-4770-af29-2faa13eca2a4 2/18/2013 11:57 AM bp-d5529a06-0ead-40b1-946a-c1c012130218 2/17/2013 10:08 PM 8f5a67d8-a730-46fa-ab2a-df83f900a2c1 2/3/2013 10:57 PM 30b3c827-7d9c-4722-a05d-4c4f9f87e8af 2/3/2013 2:32 PM 166cd202-5fa7-4551-8664-c6913724e5da 2/1/2013 9:28 AM 82d03b69-d1b8-4777-af5e-14b10064032d 2/1/2013 12:37 AM 73b38b72-b789-4f76-a148-803a92f7748c 2/1/2013 12:20 AM 89fbc444-3979-4c58-b283-5f72917dbaa5 1/31/2013 7:46 PM b7aa1e32-f95c-40f1-ba26-c756eb02af79 1/29/2013 11:20 AM eb09ac64-7e14-4e7e-a832-8961da007f83 1/19/2013 4:32 AM 0582afb3-836b-4105-a14a-9df39af4ec46 12/28/2012 7:13 AM 6a77be25-607f-403c-aaa5-b853d3472e2d 12/28/2012 7:13 AM ae83a357-c54b-4185-a915-80cfae6c4109 12/26/2012 9:23 PM bp-2b8bc685-4b18-4990-bce0-6c5712121206 12/5/2012 6:47 PM 46080533-bd0f-47ed-8713-d5fcfece71c7 12/3/2012 1:26 AM 9fcec4bd-83f5-499b-b850-7b8df3021878 11/29/2012 5:34 PM a54b802c-6886-4ea5-8377-716ff02b2126 11/29/2012 5:34 PM 13337d82-3c25-4ce9-855c-071e9dab2ec8 11/12/2012 10:09 PM 1beb4105-e66c-4acf-bf0f-d98d3ae65fb3 11/12/2012 10:00 PM 4216f125-4143-4748-8ed6-5555a3dd1d6c 11/12/2012 9:59 PM 2a6e1ac4-3643-43db-a861-67aa081b4a67 10/24/2012 2:21 AM
When I open Firefox, the tool bar shows up but the rest of the screen is black.
I've restarted Firefox and my computer. I uninstalled and then re-installed. I ran Malwarebytes and AVG, but they didn't detect anything.
Even though I can't see anything, I was able to copy and paste the crash report. See below.
Report ID Date Submitted
<pre><nowiki>828455ce-607d-41ff-8309-51944c0b6efb 5/24/2013 6:52 PM
53b68e59-945e-40bf-bd2d-61187ba60d2c 4/28/2013 11:03 AM
a2570bc3-8681-446b-8d7f-db26e644dd0f 4/2/2013 12:29 PM
66ff0479-e28b-4770-af29-2faa13eca2a4 2/18/2013 11:57 AM
bp-d5529a06-0ead-40b1-946a-c1c012130218 2/17/2013 10:08 PM
8f5a67d8-a730-46fa-ab2a-df83f900a2c1 2/3/2013 10:57 PM
30b3c827-7d9c-4722-a05d-4c4f9f87e8af 2/3/2013 2:32 PM
166cd202-5fa7-4551-8664-c6913724e5da 2/1/2013 9:28 AM
82d03b69-d1b8-4777-af5e-14b10064032d 2/1/2013 12:37 AM
73b38b72-b789-4f76-a148-803a92f7748c 2/1/2013 12:20 AM
89fbc444-3979-4c58-b283-5f72917dbaa5 1/31/2013 7:46 PM
b7aa1e32-f95c-40f1-ba26-c756eb02af79 1/29/2013 11:20 AM
eb09ac64-7e14-4e7e-a832-8961da007f83 1/19/2013 4:32 AM
0582afb3-836b-4105-a14a-9df39af4ec46 12/28/2012 7:13 AM
6a77be25-607f-403c-aaa5-b853d3472e2d 12/28/2012 7:13 AM
ae83a357-c54b-4185-a915-80cfae6c4109 12/26/2012 9:23 PM
bp-2b8bc685-4b18-4990-bce0-6c5712121206 12/5/2012 6:47 PM
46080533-bd0f-47ed-8713-d5fcfece71c7 12/3/2012 1:26 AM
9fcec4bd-83f5-499b-b850-7b8df3021878 11/29/2012 5:34 PM
a54b802c-6886-4ea5-8377-716ff02b2126 11/29/2012 5:34 PM
13337d82-3c25-4ce9-855c-071e9dab2ec8 11/12/2012 10:09 PM
1beb4105-e66c-4acf-bf0f-d98d3ae65fb3 11/12/2012 10:00 PM
4216f125-4143-4748-8ed6-5555a3dd1d6c 11/12/2012 9:59 PM
2a6e1ac4-3643-43db-a861-67aa081b4a67 10/24/2012 2:21 AM
</nowiki></pre>
Modified by cor-el
Chosen solution
Those are IDs of old crash reports that also do not seem to have been submitted.
You can use one of these to start Firefox in Safe Mode:
- On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
- On Mac, hold down the Options key while starting Firefox
- Help > Restart with Add-ons Disabled
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
All Replies (2)
Chosen Solution
Those are IDs of old crash reports that also do not seem to have been submitted.
You can use one of these to start Firefox in Safe Mode:
- On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
- On Mac, hold down the Options key while starting Firefox
- Help > Restart with Add-ons Disabled
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
I went into Firefox in Safe Mode and disabled addons and plugins that I didn't recognize. Then restarted Firefox and it worked. Thanks!