Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

• Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
• In the Firefox options window click the Advanced tab, then select "General".
• In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
• Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.

it works pefect when i disable plugin Shockwave Flash 10.3.183.90, i have tried this " https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed#w_solution-2-downgrade-to-flash-10-3 " but same thing happens..

Can you upgrade to the latest version of flash, and update anyother plugins?

• Mozilla Plugin Check site.

it hangs even with newest flash plugin, other plugins are already up to date.

Can you troubleshoot Flash's protected mode, see the link below.

• kb.mozillazine.org/Flash#troubleshooting

I have tried that too and it does not work..

Does it work in safe mode.

• http://windows.microsoft.com/en-us/windows7/start-your-computer-in-safe-mode

no :/

Can you reproduce this in a new profile, if that works fine transfer some files from the old one to the new one.

• Profile Manager - Create, remove or switch Firefox profiles
• Recover important data from an old profile

nothing helps.. it seems that it just can't be fixed. Even now with mozilla 25 and flash 11.9.900.152.. same problem.. Fresh installed mozilla hangs after windows restart (only solution is to disable flash player but then browser becomes useless.. most videos use flash player).

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	25.0.1.5064
 Application Timestamp:	5282f204
 Hang Signature:	f4f2
 Hang Type:	0
 OS Version:	6.1.7600.2.1.0.256.4
 Locale ID:	1033
 Additional Hang Signature 1:	f4f23f81a99cec260e83ba0accf10ebc
 Additional Hang Signature 2:	389d
 Additional Hang Signature 3:	389d2d74467c29135bcd43ac56794e1c
 Additional Hang Signature 4:	f4f2
 Additional Hang Signature 5:	f4f23f81a99cec260e83ba0accf10ebc
 Additional Hang Signature 6:	389d
 Additional Hang Signature 7:	389d2d74467c29135bcd43ac56794e1c

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt