Firefox crashes on startup, even in safe mode. Was working until 2 days ago.
I've used Firefox (and Thunderbird) for years on this MacBook Pro (OS X 10.6.8), but a couple of days ago it started crashing on startup. I've tried safe mode, uninstalling (used App Zapper) and re-installing the latest (v 22), nothing works. Even Profile Manager crashes.
Here are the most recent crash reports from FF (I also asked on the TB forum, but didn't get any useful replies). Crash ID: bp-47d79752-e3ad-4c71-8b16-cdbd92130711 Crash ID: bp-70093f4d-025a-41f9-ab87-fb9692130711
All Replies (10)
Type this in terminal "/Applications/Firefox.app/Contents/MacOS/firefox-bin -p" and create new profile and try it.
As I said, Profile Manager crashes, too. I tried moving my profile away to force it to create a new one automatically, still crashes almost immediately.
Hello erizzo, if you have Skype enable try to deactivate it, and check firefox again.
thank you
You can do a check for corrupted and duplicate fonts and other font issues:
- http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
- http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html
ideato, I did see some references to Skype in other reports, so I tried making sure it was NOT running, then updated to the latest Skype version, finally I removed Skype entirely . None of those steps produced any change in the FF crashing, unfortunately.
I used Font Doctor to check and repair fonts, but it didn't help FF. I also used Disk Utility to repair permissions, also to no avail.
check if we can create a new test profile to force profile manager to open
use one of the follow :
/Applications/Firefox.app/Contents/MacOS/firefox -CreateProfile test
/Applications/Firefox.app/Contents/MacOS/firefox-bin -CreateProfile test
thanks
-CreateProfile succeeded, but then when I start Firefox I get the same crashing behavior. If I use -p, act quickly to select the test profile, then I see Firefox open for a few seconds. But within 10 seconds it crashes and Crash Reporter comes up. That's the same behavior I've seen so far with my old profile, no profile at all, etc; nothing has changed.
The latest report using test profile is Crash ID: bp-37861df4-3372-4e38-acc8-03eb92130711
Modified by erizzo
Any luck with starting Firefox in Safe Mode and disabling hardware acceleration?
You can use one of these to start Firefox in Safe Mode:
- On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
- On Mac, hold down the Options key while starting Firefox
- Help > Restart with Add-ons Disabled
Try to disable hardware acceleration in Firefox.
- Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Safe mode crashes too, but with several tries I was able to get it to stay running just barely long enough to disable hardware acceleration. Doesn't matter, it still crashes after that.