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firefox crashes even when I installed it and uninstalled it again and again.

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by firfox784

firfox784
firfox784
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I installed firefox about a year ago but never used it. Now I want to use it, but when I open it it just crashes... I've tried install and uninstall it over and over again, but it doesn't work. I've seen this page ( https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash ) so I'm following the steps there provided.

THis is the Crash ID: ID del fallo: bp-ef6f815f-b91a-4300-bef6-36b592130704

Hope you can help me. Nice day

firfox784

I installed firefox about a year ago but never used it. Now I want to use it, but when I open it it just crashes... I've tried install and uninstall it over and over again, but it doesn't work. I've seen this page ( https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash ) so I'm following the steps there provided. THis is the Crash ID: ID del fallo: bp-ef6f815f-b91a-4300-bef6-36b592130704 Hope you can help me. Nice day firfox784

All Replies (3)

kobe
kobe
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Do you have Tuneup Utilities, if so disable it or uninstall it.

philipp
philipp
  • Moderator
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hello, this looks like a problem with the sprotector.dll library on your system with might be part of adware/malware.

go to the windows control panel / programs and remove suspicious entries like "search assistant", toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

firfox784
firfox784 Question owner
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waka Flocka, I don't have tuneup utilities... Philipp I've no suspicious entries.. I'll try malwarebytes.