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Is there a known issue with Firefox 21 and Citrix ICA Client?

  • 22 replies
  • 66 have this problem
  • 1 view
  • Last reply by ludger

Souldysfunction
Souldysfunction
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After Upgrading to FireFox 21 my browser no longer can detect that I have the Citrix ICA Client installed and prompts me every time I attempt to launch an .ica file from the internet. Upon multiple installs of the ICA Client from the prompts including Uninstalling it completely then reinstalling it I ignored the prompt and tried to launch the .ica file. It will launch only 1 .ica window no matter how many .ica files I click on. (Firefox 20 would allow me to launch several citrix sessions at a time.) Also when the 1 citrix session is open if I minimize it or bring another program to the foreground the .ica window becomes black and is no longer usable since you can no longer see anything in that window. Is this a known issue?? Currently I have had to unistall version 21 and found a version 20.0.1 that Ive installed disabling the automatic updates.

After Upgrading to FireFox 21 my browser no longer can detect that I have the Citrix ICA Client installed and prompts me every time I attempt to launch an .ica file from the internet. Upon multiple installs of the ICA Client from the prompts including Uninstalling it completely then reinstalling it I ignored the prompt and tried to launch the .ica file. It will launch only 1 .ica window no matter how many .ica files I click on. (Firefox 20 would allow me to launch several citrix sessions at a time.) Also when the 1 citrix session is open if I minimize it or bring another program to the foreground the .ica window becomes black and is no longer usable since you can no longer see anything in that window. Is this a known issue?? Currently I have had to unistall version 21 and found a version 20.0.1 that Ive installed disabling the automatic updates.

Chosen solution

hello Souldysfunction, please try this: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named plugins.load_appdir_plugins. double-click it and change its value to true (a restart of the browser might be necessary afterwards for the change to take effect). some background on the issue is explained in http://www.ghacks.net/2013/05/15/why-you-may-have-lost-access-to-plugins-or-extensions-in-firefox-21/

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All Replies (2)

alex_mayorga
alex_mayorga
  • Moderator
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Based on CTX133066 - 12.3 Online Plug-In - Issues Fixed in This Release this seems to be a known issue on Citrix Online Plug-In 12.1.

See issue 21 on the afore mentioned document that states:

ICA connections through the Secure Gateway fail from a custom Web Interface site when using the Firefox Web browser.

[#246862]

To fix this, either upgrade to a more recent Citrix Online Plug-In or Citrix Receiver.

If that doesn't help, I'd suggest to Open a Citrix support case.

My 2¢

Modified by alex_mayorga

ludger
ludger
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thanks for your support! With the change in about:config and after downloading the full citrix-client 12.3 it did work! for me Ludger Netherlands

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