Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The reset password sight does not reset my password

  • 3 replies
  • 6 have this problem
  • 7 views
  • Last reply by cor-el

more options

FireFox stopped accepting my master password. I tried the reset my password sight but it will not reset my password.

FireFox stopped accepting my master password. I tried the reset my password sight but it will not reset my password.

Chosen solution

If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete the key3.db and signons.sqlite files in the Firefox profile folder.

You lose all stored passwords if you use the chrome URI or delete signons.sqlite and key3.db to reset the Master Password.
You need to set a new Master Password.

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete the key3.db and signons.sqlite files in the Firefox profile folder.

You lose all stored passwords if you use the chrome URI or delete signons.sqlite and key3.db to reset the Master Password.
You need to set a new Master Password.

more options

That solved my password problem. I appreciate the help. Thank you very much and thank you FireFox for the best alternative to Internet Explorer. Thanks, again.

more options

You're welcome