Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox crashs when I try to use then printer

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

sciencemagic
sciencemagic
more options

I really didn't see an answer to my issue, looking at the previous Q&A. So, I'll try here. Just starting today, when ever I try and use my printer with firefox, I get a crash report? When I try using the printer in another browser, no problem. I've tried many times today, to use the printer in firefox, to no avail. Again, every time, I get a crash report. Can anyone help? Again, this has never been a problem before with my printer and firefox. Appreciate any help. Thank you.

Rick

I really didn't see an answer to my issue, looking at the previous Q&A. So, I'll try here. Just starting today, when ever I try and use my printer with firefox, I get a crash report? When I try using the printer in another browser, no problem. I've tried many times today, to use the printer in firefox, to no avail. Again, every time, I get a crash report. Can anyone help? Again, this has never been a problem before with my printer and firefox. Appreciate any help. Thank you. Rick

Chosen solution

That is a problem with the Flash plugin.

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.

Read this answer in context 👍 1

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

sciencemagic
sciencemagic Question owner
more options

Thank you for your reply the-edmeister. Here are the crash reports you requested.02732f6b-3bce-49d4-afed-cd2e02120705 7/5/2012 1:21 PM 

f836d9d5-5da3-4116-b405-9f4f72120705	7/5/2012	1:18 PM
ee1804db-b1e7-454e-be20-f5d922120705	7/5/2012	12:42 PM
417d8521-38a6-4b28-a00b-148422120705	7/5/2012	12:28 PM
6becf515-4679-4fe6-a488-1ad5c2120705	7/5/2012	11:57 AM
cb469975-6893-416c-9abb-c05e1212070

Hope this helps. As you can see, I've been trying for sometime to get it to work. Again, thank you.

Modified by cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

That is a problem with the Flash plugin.

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.

sciencemagic
sciencemagic Question owner
more options

Hi cor-el, 

I took your advice and uninstalled flash player 11.3 and installed version10.3. SOLVED THE PROBLEM!  Thank you. Your a genius. I now can print again! I certainly appreciate help and knowledge cor-el. Have a good day, whats left of it.

Rick

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome