We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot open a returned essay from smarthinking due to errors

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

steer
steer
more options

I sent an essay in to smarthinking for checking. The essay has been returned but I cannot view it due to the following code

undeclared prefix is the error code. what does this mean and can I fix it immediately? My essay is due in 2 days

I sent an essay in to smarthinking for checking. The essay has been returned but I cannot view it due to the following code undeclared prefix is the error code. what does this mean and can I fix it immediately? My essay is due in 2 days

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"