Cannot download apple movie trailers
When I click on the "download" movie option in apple movie trailers, nothing happens. Before, a movie would open in a different window and play.
All Replies (7)
Hi bjacobs,
Just to confirm I have attached a screenshot. Is this what you are trying to download?
Does it work using Safari or other browsers?
The movies are just mov files. These should play in quick time. Please check that you have the latest version of quick time installed. Also check the following article and follow the steps: Use the QuickTime plugin to play audio and video
I hope that helps. Let me know if not.
--Edward
Modified by Ed
Yes, exactly.
It works in Safari, and I have the latest version of quicktime installed.
Have you got the quicktime plugin installed?
If so please try clearing the cache and deleting any cookies related to that website. Please see these articles:
Clear cookies and site data in Firefox
How to clear the Firefox cache
If those don't help please also confirm whether the website works in safe mode?
Modified by Ed
Okay, deleted the cookies for apple movie trailers...no difference.
Cleared the cache...no difference
Ran Firefox in safe mode...no difference, still can't download the movies to watch.
And quicktime is version 7.7.1; Firefox is 12; mac os is 10.7.4
Actually it looks like this is a known bug. People have had the same problem, here:
https://support.mozilla.org/en-US/que.../908599#answer-317831. Please vote on that thread to let the support team know that you are also having the same problem.
You could also add your voice to the known bug here: https://bugzilla.mozilla.org/show_bug.cgi?id=734274
Thank you. Added my voice to the chorus! I appreciate you trying to help.