Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Allowed Nightly 13.0a1 to update. It hung. Now CPU Usage > 50%

  • 7 replies
  • 7 have this problem
  • 1 view
  • Last reply by caynex

more options

This morning allowed the Nightly Update to occur; however, it hung mid-update. Noticed CPU dramatically increased to ~85%. Tried disabling add-ons, safe mode, rebooting... CPU constantly running in excess of 50% now even without launching Nightly. Never pegs out at 100% but runs between 50% and 92%. I'm stumped! Ran Malwarebytes and ESET NOD (latest)... nothing detected. I've completely shut down and restarted 5x now. Same issue.

This morning allowed the Nightly Update to occur; however, it hung mid-update. Noticed CPU dramatically increased to ~85%. Tried disabling add-ons, safe mode, rebooting... CPU constantly running in excess of 50% now even without launching Nightly. Never pegs out at 100% but runs between 50% and 92%. I'm stumped! Ran Malwarebytes and ESET NOD (latest)... nothing detected. I've completely shut down and restarted 5x now. Same issue.

Chosen solution

Searched with keywords "CPU Usage" and excessive idle. Found the following link

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/presentationfontcacheexe-uses-50-of-my-cpu/4200fe85-458f-4f19-b791-1fe5395304da

Followed the instructions and it worked like a charm. CPU now idling between 4% and 12%. Sweet!!

Read this answer in context 👍 0

All Replies (7)

more options

Hi leguygt,

Have you looked at our performance troubleshooting section? There is a lot of good information in there that should help.

Hopefully this helps!

more options

Help > About Firefox = try to force another update

Many days there's more than one update version generated and the afternoon version usually corrects faults in the morning version. Sometimes though it might not be fixed until the following day. Ah, the joys of living on the cutting edge of development.

I do manual updates for Aurora and Nightly, and wait until the evening (UTC -6) to update them both.

more options
more options

Yes, I have looked and I'm still looking through the "performance troubleshooting section" and have followed most of the suggestions but incorporating the suggestions have yet to resolve the issue. Prior CPU Usage would occasionally jump above the 75% level for perhaps 30 seconds or so but it would always drop below the 30% mark in short order. As indicated in the problem description... with or without Firefox running... my CPU now runs in excess of 50% all the time and never dips below 50%. Running in Safe Mode has no effect of reducing CPU Usage.

more options

Just ran an update [13.0a1 (2012-03-01)] 15-min ago... no change. CPU Usage still hasn't dropped below 50%. Disabled hardware acceleration everywhere I'm aware of. No effect as yet.

more options

Chosen Solution

Searched with keywords "CPU Usage" and excessive idle. Found the following link

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/presentationfontcacheexe-uses-50-of-my-cpu/4200fe85-458f-4f19-b791-1fe5395304da

Followed the instructions and it worked like a charm. CPU now idling between 4% and 12%. Sweet!!

more options

open local c and search type fontcache then delete fontcache3.0.0.0.0 and fontcache 4.0.0.0.0 then empty rubished bin then reboot. fix

Modified by caynex