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Firefox crashes

  • 4 replies
  • 3 have this problem
  • 6 views
  • Last reply by gcbosco

rahujain
rahujain
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Hello,

I'm not sure what has happened but for some reason every time I click the desktop tab to open Firefox a pop up appears for "Mozilla Crash Reporter" and the only option is to quit.

I have tried pressing shift and opening but nothing has worked, also have updated windows and ran a malware check.

Please let me know how to fix this.

Hello, I'm not sure what has happened but for some reason every time I click the desktop tab to open Firefox a pop up appears for "Mozilla Crash Reporter" and the only option is to quit. I have tried pressing shift and opening but nothing has worked, also have updated windows and ran a malware check. Please let me know how to fix this.

Chosen solution

What version of Firefox do you have? Can you copy your firefox crash id here?

Thanks, Borian

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All Replies (4)

Borian
Borian
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Chosen Solution

What version of Firefox do you have? Can you copy your firefox crash id here?

Thanks, Borian

gcbosco
gcbosco
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I'm jumping in on this same question. Here is some detail.

A couple of days ago when I tried to open Firefox a box open with the question "Do you know that Mozilla is a non-profit organization?" I checked the box "I didn't know" then my problems began. Since then my Internet Explorer does not launch properly either. I downloaded and ran Firefox PC Cleaner and it detected 2223 problems of which 128 are critical and 1000 serious. But the program won't let me fix the problem. Ironically I get the message "Firefox has encountered a problem and crashes." Here is what I believe is the crash ID. 56fa9677-0382-4abf-8b26-a6dd02120. HELP!

rahujain
rahujain Question owner
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I finally fixed the problem. was quite simple actually, just downloaded firefox again and installed, didn't even remove the current version. maybe some files went missing and reinstalled...

gcbosco
gcbosco
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Thanks rahujain, did the same and it fixed the problem.