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I cannot use Firefox uograde. It downloads and nothing...

  • 1 reply
  • 1 has this problem
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  • Last reply by Matt_G

FDJFQM
FDJFQM
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I cannot upgrade from 3.6 version. I press download for 9.0 version. The download process proceeds and then leaves a blank and non responding screen. I have pressed save file and run. Nothing past download empty screen. I have sighed up for and received e-mail acknowledgment of download. The current 3.6 freezes often.

I cannot upgrade from 3.6 version. I press download for 9.0 version. The download process proceeds and then leaves a blank and non responding screen. I have pressed save file and run. Nothing past download empty screen. I have sighed up for and received e-mail acknowledgment of download. The current 3.6 freezes often.

All Replies (1)

Matt_G
Matt_G
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Hey FDJFQM,

You can look at the Knowledge Base article Update Firefox to the latest release for some troubleshooting steps on updating. Alternatively, you might just want to try installing a fresh copy of the latest version of Firefox. I would look at the Knowledge Base article Back up and restore information in Firefox profiles first. That way you'll have a backup of all your bookmarks and person information.

Then you should completely uninstall Firefox and then download a new copy from:

http://www.mozilla.org/firefox/new/

Hopefully this helps! Happy New Year!