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help me

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

ronlamb
ronlamb
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will not let me sync keeps telling me invalid account or email address

will not let me sync keeps telling me invalid account or email address

All Replies (5)

Ibai
Ibai
  • Administrator
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Hi!

Make sure that you include the whole email address before you pay attention to the message.

If you have already done that, ensure that the email is not already in use. If you have already created an account, follow the instructions described here to set it up again: https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync#w_how-do-i-add-a-device-when-im-not-near-my-computer

ronlamb
ronlamb Question owner
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It tells me my email address is not valid after 1 letter

smo
smo
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Are you trying to open an acoount (i.e. starting from the beginning) or you already have an account and want to activate sync on another device?

ronlamb
ronlamb Question owner
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Trying to open a new account

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you still see that message if you type or paste the full email address?
You see that error message if there isn't a valid domain (@server.xxx) present.

Did you ever use that email address before to open a sync account?