cannot print with firefox
I cannot use file print or file print preview. This started since I upgraded to the latest version of firefox. (7.0.1) It used to work. I am using windows XP and have tried several of the suggestions in troubleshooting. I am not a computer geek, so they are probably over my head. All I know is they did not work. I have tried uninstalling and re-installing firefox. did not work. First of all, firefox does not completely uninstall. Therefor, my home page and favorites are automatically on the new install. Both of my printers still do not work with Firefox. They both work with internet explorer. Your live chat is always closed whenever I try to use it. If someone from Firefox does not help soon, I might resort to trying Bing as my backup browser. You can contact me at [email protected]. Live chat would be best, so that we know when the problem is fixed.
All Replies (3)
You just sent me a response to try the "about:config solution. I already tried this, and it did not work. When you type in print.print, the box fills up. when you add the _printer, the box below is blank. That is probably because the printers have never been used or worked on this latest version of Firefox.
This is second reply Your suggestion for using about:config does not work. I also want to note that this is the primary (and oldest) computer to my personal network. This computer is connected to two printers using printer cables. Both printers used to work with Firefox. Neither do now. If I click onto File - print preview, nothing happens. If I click file - print, nothing happens. Contro P does not work either. This is Firefox 7.0.1. This is with Windows XP.
My laptop uses Windows 7. It has Firefox 3.0.19. It connects to both printers using the network wireless router. Both printers work with this laptop computer. I also have another computer tied to my home intertainment center in my family room. It also runs Windows 7 and a older version of Firefox. Although I do not print much from it, both printers work thru Firefox.
As the old Windows XP computer gets most of my use, I really want to fix the problem. One solution might be to re-install an older version of Firefox. Another solution might be to re-install the Firefox 7.0.1. This one I have tried unsuccessfully. That is probably because there is old files of Firefox that do not delete with add & remove programs. That file is found in my programs file. It cannot be deleted because it is write protected, or something like that. It must have all of the files for my home page and favorites files. Otherwise they would not be on the newly installed Firefox (which they are). The same files probably have the files that are causing the printer problem.
If Mozilla Firefox wants customer satisfaction and it's share of the browser business, then they must make sure they fix problems like this. That means having live technical support. That support person can reach me at (480) 968-0107, or (602) 400-7182. If I do not resolve this issue in a timely manner, then I will switch from Firefox to Bing.
Mike
[email protected]