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Firefox crashes

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  • Last reply by knorretje

gokulnarne
gokulnarne
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When ever try to open a Mozilla Firefox v 7.0.1 its keeps on crashing also tried in safemode but no luck. Following are the details for the crash: AdapterDeviceID: 2a02 AdapterVendorID: 8086 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:7.0.1 AvailableVirtualMemory: 2022694912 BuildID: 20110928134238 CrashTime: 1319555351 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1319462332 Notes: Cisco VPN AdapterVendorID: 8086, AdapterDeviceID: 2a02, AdapterDriverVersion: 6.14.10.4926 D3D10 Layers? D3D10 Layers-

ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 79 StartupTime: 1319555350 SystemMemoryUsePercentage: 50 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: jar:file:///C:/Program%20Files/Mozilla%20Firefox/omni.jar!/chrome/browser/content/browser/aboutHome.xhtml Vendor: Mozilla Version: 7.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
RSVP UDP Service Provider : 6 : 2 :  
RSVP TCP Service Provider : 6 : 1 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A0936B52-8E3B-47C5-808A-665CEBBF66BF}] SEQPACKET 13 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A0936B52-8E3B-47C5-808A-665CEBBF66BF}] DATAGRAM 13 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6DB737D5-B542-4664-AB71-5D5028018703}] SEQPACKET 11 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6DB737D5-B542-4664-AB71-5D5028018703}] DATAGRAM 11 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6E347DF7-D64A-4D5E-879C-B2C62FE30EF9}] SEQPACKET 10 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6E347DF7-D64A-4D5E-879C-B2C62FE30EF9}] DATAGRAM 10 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7FA569EC-E81A-4475-8A20-447A7C267FE9}] SEQPACKET 9 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7FA569EC-E81A-4475-8A20-447A7C267FE9}] DATAGRAM 9 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E8CAC1C2-B543-4A79-BCA5-7E297234C7B4}] SEQPACKET 12 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E8CAC1C2-B543-4A79-BCA5-7E297234C7B4}] DATAGRAM 12 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{80D899E6-1876-4E50-A69D-791377869583}] SEQPACKET 5 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{80D899E6-1876-4E50-A69D-791377869583}] DATAGRAM 5 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{086CE661-017D-4E1F-8620-EF3B4C0EBE3A}] SEQPACKET 8 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{086CE661-017D-4E1F-8620-EF3B4C0EBE3A}] DATAGRAM 8 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{DBFDDBBF-ABF5-496F-95A3-6CDBC4D9B80C}] SEQPACKET 4 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{DBFDDBBF-ABF5-496F-95A3-6CDBC4D9B80C}] DATAGRAM 4 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{31B394EA-753B-4681-BF40-0509DC7F30E1}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{31B394EA-753B-4681-BF40-0509DC7F30E1}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0508DC4E-709A-4712-8F4F-8D73DC5E4940}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0508DC4E-709A-4712-8F4F-8D73DC5E4940}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] DATAGRAM 2 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FAFB5D6B-91EA-45A6-BD27-B94B9D224065}] SEQPACKET 6 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FAFB5D6B-91EA-45A6-BD27-B94B9D224065}] DATAGRAM 6 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{34CB6AF1-6359-45A6-95DB-CB4F18658635}] SEQPACKET 7 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{34CB6AF1-6359-45A6-95DB-CB4F18658635}] DATAGRAM 7 : 2 : 2 :

This report also contains technical information about the state of the application when it crashed.

When ever try to open a Mozilla Firefox v 7.0.1 its keeps on crashing also tried in safemode but no luck. Following are the details for the crash: AdapterDeviceID: 2a02 AdapterVendorID: 8086 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:7.0.1 AvailableVirtualMemory: 2022694912 BuildID: 20110928134238 CrashTime: 1319555351 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1319462332 Notes: Cisco VPN AdapterVendorID: 8086, AdapterDeviceID: 2a02, AdapterDriverVersion: 6.14.10.4926 D3D10 Layers? D3D10 Layers- ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 79 StartupTime: 1319555350 SystemMemoryUsePercentage: 50 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: jar:file:///C:/Program%20Files/Mozilla%20Firefox/omni.jar!/chrome/browser/content/browser/aboutHome.xhtml Vendor: Mozilla Version: 7.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : RSVP UDP Service Provider : 6 : 2 : RSVP TCP Service Provider : 6 : 1 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{A0936B52-8E3B-47C5-808A-665CEBBF66BF}] SEQPACKET 13 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{A0936B52-8E3B-47C5-808A-665CEBBF66BF}] DATAGRAM 13 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{6DB737D5-B542-4664-AB71-5D5028018703}] SEQPACKET 11 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{6DB737D5-B542-4664-AB71-5D5028018703}] DATAGRAM 11 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{6E347DF7-D64A-4D5E-879C-B2C62FE30EF9}] SEQPACKET 10 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{6E347DF7-D64A-4D5E-879C-B2C62FE30EF9}] DATAGRAM 10 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{7FA569EC-E81A-4475-8A20-447A7C267FE9}] SEQPACKET 9 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{7FA569EC-E81A-4475-8A20-447A7C267FE9}] DATAGRAM 9 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{E8CAC1C2-B543-4A79-BCA5-7E297234C7B4}] SEQPACKET 12 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{E8CAC1C2-B543-4A79-BCA5-7E297234C7B4}] DATAGRAM 12 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{80D899E6-1876-4E50-A69D-791377869583}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{80D899E6-1876-4E50-A69D-791377869583}] DATAGRAM 5 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{086CE661-017D-4E1F-8620-EF3B4C0EBE3A}] SEQPACKET 8 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{086CE661-017D-4E1F-8620-EF3B4C0EBE3A}] DATAGRAM 8 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{DBFDDBBF-ABF5-496F-95A3-6CDBC4D9B80C}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{DBFDDBBF-ABF5-496F-95A3-6CDBC4D9B80C}] DATAGRAM 4 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{31B394EA-753B-4681-BF40-0509DC7F30E1}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{31B394EA-753B-4681-BF40-0509DC7F30E1}] DATAGRAM 3 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{0508DC4E-709A-4712-8F4F-8D73DC5E4940}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{0508DC4E-709A-4712-8F4F-8D73DC5E4940}] DATAGRAM 0 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{EA219350-B25F-4304-B0A7-CA6C15D25C3F}] DATAGRAM 1 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{C8FB8631-14EB-4BD0-9EBA-74664FE3AF1E}] DATAGRAM 2 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{FAFB5D6B-91EA-45A6-BD27-B94B9D224065}] SEQPACKET 6 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{FAFB5D6B-91EA-45A6-BD27-B94B9D224065}] DATAGRAM 6 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{34CB6AF1-6359-45A6-95DB-CB4F18658635}] SEQPACKET 7 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{34CB6AF1-6359-45A6-95DB-CB4F18658635}] DATAGRAM 7 : 2 : 2 : This report also contains technical information about the state of the application when it crashed.

All Replies (1)

knorretje
knorretje
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Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-c7a9bc32-3b52-43bb-9e9e-a88212111025
Based on the moduleslist (strange dll) and the related bug this looks like a malware crash.
You can also do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

  1. http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
  2. http://www.superantispyware.com/ - SuperAntispyware
  3. http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
  4. http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
  5. http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free


See also:
"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked