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When I try to create a new sync account using my email address, the response says it's alreay in use. I imagine this is a relic of my old foxmarks account. Is there a way to release that email account from the old version, or to reover the password?

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  • Last reply by cor-el

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I've gotten an iPhone, and downloaded the Firefox browser to it, and I'd like to sync the browsers between my iMac and iPhone. When I enter my email to create a new sync account, I'm told that it's already in use, but there's no option to retrieve my password.

Any idea how to get around this?

I've gotten an iPhone, and downloaded the Firefox browser to it, and I'd like to sync the browsers between my iMac and iPhone. When I enter my email to create a new sync account, I'm told that it's already in use, but there's no option to retrieve my password. Any idea how to get around this?

All Replies (4)

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Try the options at https://services.mozilla.com/ and see if you can't recover the password.

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that helps, I was able to reset the password, but still not able to activate my Sync account on either of my devices, i.e., my iMac and iPhone.

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Why not? What happens? Any error codes/messages?

See https://support.mozilla.com/en-US/kb/what-firefox-sync

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