Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox saves my cookies, but it keeps logging me out every time I exit the window. What do I do?

  • 12 replies
  • 13 have this problem
  • 1 view
  • Last reply by user359735

more options

Firefox saves my cookies, but it keeps logging me out every time I exit the window. I have "Remember Me" checked off, so I don't understand why it's doing this. Just started all of a sudden. What do I do?

Firefox saves my cookies, but it keeps logging me out every time I exit the window. I have "Remember Me" checked off, so I don't understand why it's doing this. Just started all of a sudden. What do I do?

All Replies (12)

more options

having the same problem

more options

hi,

Is the option Clear history when Firefox closes enabled in Tools > Options > Privacy? Also please see if the Keep until just above that is enabled.

Modified by Vivek

more options

If you are not on Windows then instead of Tools > Options use:

  • Linux: Edit > Preferences
  • Mac: Firefox > Preferences
  • Windows: Firefox > Options or Tools > Options

Press F10 if the menu bar is hidden on Windows and Linux

more options

tried the above still having the same problem

more options

Please try this:

If Clear history when Firefox closes is enabled click Settings on the right and uncheck (deselect) Cookies, Active Logins and Site Preferences.

Also at the Privacy tab click Show Cookies... search for the site name (site.com) at the top, click the + below, select the cookie name, look for the value Expires. It could be that the particular site has timed expiry.

more options

Checked the above still having the same problem. Its been about a week since its been doing this and will do it randomly

more options

hi,

It maybe that the site has started signing out users after a set time frame, or there could be a new setting in the site settings for that.

more options

Am having the issue on everything really logs me out on whichever site i have bookmarked or logged into

more options

hi,

Can you create a new profile and see if this repeats? More about profiles here.

ie. firefox -ProfileManager -no-remote > Create Profile > Next > Finish and choose the newly created profile name from the list.

Please do not change any settings (let everything in Tools > Options be as it is) or install any add-ons (extensions) in this profile. After creating the profile, try a problematic site, exit that profile and restart (firefox -ProfileManager -no-remote and choose)

more options

I\ve tried everything on this page and everything on mozilla support site and nothing helped. I've created the new profile, cleared the cash, deleted the cookies.sqlite, I've even installed the new fresh version of firefox portable, and absolutely won't help.

Firefox keeps logging me out in the middle of the browsing. I don't need to close the firefox at all. I've made also the exception for many sites, and the cookies are still in "show all cookies", but I am logged out. I've just tried with this last option, you've mentioned here, and all my cookies has the expiration date on 2014 or 2015. And still nothing.

I really don't know what to do. :(

p.s. I wouldn't mind so much about this problem, because I am using lastpass add ons, and I can easily log on the sites, but on few sites is necessary to stay logged in while uploading the files, because that's the only option if I want my files to be in particular folders and in my account either. For example, on the site videobin.org, I need to open certain bin, and to upload the video in that bin if I want such, and if firefox logging me out, the video will be uploaded like I am anonymous user and it won't belong to my profile.

Modified by user359735

more options

Hi Vlada011, I posted a suggestion for you here: https://support.mozilla.org/en-US/questions/817068

more options

Thanks.