I have sent emails over the last few days about these weird subdirectories to firefox opening up. How can I send yo ua jpeg of what my screen looks like?
I got a snapshot jpg (shift print screen) of what my tool bar etc.. address bar looks like when this occurs.
How can I attach it to your email? I have tried norton, spybot, malwarebytes antimalware and they all come up clean.
I got a snapshot jpg (shift print screen) of what my tool bar etc.. address bar looks like when this occurs.
How can I attach it to your email? I have tried norton, spybot, malwarebytes antimalware and they all come up clean.
All Replies (2)
here is the jpg
Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
- http://www.superantispyware.com/ - SuperAntispyware
- http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
- http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
- http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
- https://support.mozilla.com/kb/Searches+are+redirected+to+another+site
If using the above listed scanners does not fix it or if you are blocked from installing those scanners then ask advice on one of the forums that specialize in malware removal mentioned in the Popups_not_blocked article.