We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Just upgraded to Firefox 4 and now my Norton tool bar is gone due to incompatability, how can I go back to my previous Fire fox version?

  • 1 reply
  • 5 have this problem
  • 1 view
  • Last reply by TonyE

ryca9599
ryca9599
more options

Is there going to be a fix for this issue, if not I would like to go back to my previous version of Fire fox.

Is there going to be a fix for this issue, if not I would like to go back to my previous version of Fire fox.

All Replies (1)

TonyE
TonyE
  • Moderator
more options

Symantec are due to release updates very soon to make their add-ons work in Firefox 4.0.1. For details see http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-product-compatibility-with-Firefox-Updates/m-p/443808

Pending this update, you can go back to Firefox 4.0, their add-ons work in that version. You can get Firefox 4.0 from http://releases.mozilla.org/pub/mozilla.org/firefox/releases/4.0/win32/ - you need to select the folder for your language, you can then download and run the Firefox 4 setup file to install it.

If you do install Firefox 4.0 temporarily turn off automatic updates until Symantec update their add-ons. To do that in the Firefox options window, go to the Advanced panel, and then the Update tab and de-select the option to automatically check for updates to Firefox.