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When I try to print a page I get a window that says "preparing to print" but then I get a window asking me where I want to save the file.

GeoInMo
GeoInMo
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When trying to print a page on any site I click on 'File' and then 'Print'. I get a window that says Firefox is preparing to print. That window then gets overlayed with a window asking me where I want to save the file. If I cancel that window I get another saying there was a printer error. I tried printing the very same page with Explorer and have no problem. I tried other sites with Firefox with the same result. I was printing just fine and the problem just suddenly occurred. Upgraded to 4.0, same result. Restarted Windows, no change.

When trying to print a page on any site I click on 'File' and then 'Print'. I get a window that says Firefox is preparing to print. That window then gets overlayed with a window asking me where I want to save the file. If I cancel that window I get another saying there was a printer error. I tried printing the very same page with Explorer and have no problem. I tried other sites with Firefox with the same result. I was printing just fine and the problem just suddenly occurred. Upgraded to 4.0, same result. Restarted Windows, no change.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Is your printer selected in the Printer - Name box?

Is Print to File selected, further down in that dialog box?

http://kb.mozillazine.org/Problems_printing_web_pages

GeoInMo
GeoInMo Question owner
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Well, shoot! Why didn't I notice the printer selected was wrong. I have no idea why it was different. I have never knowingly changed it since I only have one printer. That has never happened before. Thanks for the heads up.

the-edmeister
the-edmeister
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You're welcome.

Please click the Helpful button next to the answer that solved your Firefox support issue, when you are logged in, so this thread gets marked as Solved to help other users who may have this same problem.