Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox 3.6-1.5 never stops downloading under help

  • 1 reply
  • 4 have this problem
  • 8 views
  • Last reply by cor-el

more options

on the top line in firefoxyou have HELP once you click on the help icon the listing has a line item downloading 3.6-1.5 one sees a small round circle going round and round the sign is one when the computer is downloading

on the top line in firefoxyou have HELP once you click on the help icon the listing has a line item downloading 3.6-1.5 one sees a small round circle going round and round the sign is one when the computer is downloading

All Replies (1)

more options

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)