Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot down load certain PDFs

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by chipstew

chipstew
chipstew
more options

I have tried the solutions in the help section but after I type about:config' a bunch of choices appear and I cannot find the Filter box to type in "general.useragent' Is there a simple way to fix this? I am unable to down load most of my financial forms for tax returns. Earlier versions of Firefox did not have this problem. Please help Thanks, Stewart MacMillan

I have tried the solutions in the help section but after I type ''about:config' a bunch of choices appear and I cannot find the Filter box to type in "general.useragent' Is there a simple way to fix this? I am unable to down load most of my financial forms for tax returns. Earlier versions of Firefox did not have this problem. Please help Thanks, Stewart MacMillan

All Replies (2)

John99
John99
more options

It probably would help to know which country you are in, which site you are using, and what advice you are trying to follow. Have you seen:

chipstew
chipstew Question owner
more options

User agent longer than 128 characters

The user agent is the text that Firefox reports to websites and external programs identifying its version. With some versions of Adobe Acrobat Reader, when Firefox has a user agent that has been modified to be unusually long (over 128 characters) Firefox will crash when loading PDFs. 

  1.

I am located in USA. Below is the section of the help area I am trying to use to correct the problem. As I explained in original question I am not able to complete these steps. Can not find the Filter Box. 

     In the Location bar, type about:config and press EnterReturn.

         * The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise!, to continue to the about:config page. 
  2. In the Filter box, enter the following: general.useragent. This will show only the preferences that contain the text general.useragent.
  3. For each of these preferences that begin with general.useragent, right-clickhold down the Ctrl key while you click on the preference and select Reset. This will return your user agent to the Firefox default.