We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Although I have cookies saving enable when I restart the application I have to enter all log in details again. How can actually make it to use the stored cookies?

  • 2 replies
  • 6 have this problem
  • 2 views
  • Last reply by Alexandros

more options

Having the option to save cookies and all other stuff already enabled, I log on into several sites (e.g. gmail).

When for some reason I restart the app, the website prompts me to fill in my log in details again. The strange thing is that on my desktop PC, it appears to have exactly the same settings however in that case saving or using the saved cookies actually works.

Might that be an Ubuntu problem? I do not know. But some profile settings are being reseted any time I open the app.

Any ideas?

Thanks

Having the option to save cookies and all other stuff already enabled, I log on into several sites (e.g. gmail). When for some reason I restart the app, the website prompts me to fill in my log in details again. The strange thing is that on my desktop PC, it appears to have exactly the same settings however in that case saving or using the saved cookies actually works. Might that be an Ubuntu problem? I do not know. But some profile settings are being reseted any time I open the app. Any ideas? Thanks

Chosen solution

Try clearing your Cookies for the affected websites.
Tools > Options -> Privacy - Cookies = Show Cookies button
Enter the domain in the Search bar at the top and all the Cookies for that URL will appear. Unless you can figure out which Cookie is for "remember me", you'll need to delete them all.

Hold the {Ctrl} key while you click on each Cookie in the small window. When that list is all highlighted, click the Remove Cookie button in the lower left.
When you are done click Close.

If that problem persists, you might need to delete the __cookies.sqlite__ file in your Profile folder.
http://support.mozilla.com/en-us/kb/Profiles#How_to_find_your_profile
You might need to unhide your "Hidden files and folders" thru Folder Options in the Windows Control Panel

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Try clearing your Cookies for the affected websites.
Tools > Options -> Privacy - Cookies = Show Cookies button
Enter the domain in the Search bar at the top and all the Cookies for that URL will appear. Unless you can figure out which Cookie is for "remember me", you'll need to delete them all.

Hold the {Ctrl} key while you click on each Cookie in the small window. When that list is all highlighted, click the Remove Cookie button in the lower left.
When you are done click Close.

If that problem persists, you might need to delete the __cookies.sqlite__ file in your Profile folder.
http://support.mozilla.com/en-us/kb/Profiles#How_to_find_your_profile
You might need to unhide your "Hidden files and folders" thru Folder Options in the Windows Control Panel

more options

This actually worked!

Thank you!