Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep getting 'error lander' when trying to access any website

  • 1 reply
  • 15 have this problem
  • 1 view
  • Last reply by cor-el

more options

I isolated and deleted a trojan horse virus, but ever since then, when trying to access any website, the tab shows 'error lander' and goes no further. I partitioned my hard drive years ago and can access Firefox/Mozilla on the second partition, but cannot do so on my primary partition, which is where all my data is stored. Help!

I isolated and deleted a trojan horse virus, but ever since then, when trying to access any website, the tab shows 'error lander' and goes no further. I partitioned my hard drive years ago and can access Firefox/Mozilla on the second partition, but cannot do so on my primary partition, which is where all my data is stored. Help!

All Replies (1)

more options

Do a clean (re)install:

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

See:

You may need to create a new profile.