Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Master Password suddenly appeared but I did not set it.

  • 2 replies
  • 7 have this problem
  • 7 views
  • Last reply by cor-el

hcsencsi
hcsencsi
more options

I've been using Firefox for a while, but all of a sudden (today) it has repeatedly started asking me for a master password. I have not set this feature. I tried to create and remove one to make it stop asking for the master password, but that does not work. I can click cancel and it goes away for a second but then comes right back. To move between web pages, I have to cancel 4-6 times before the page loads. I've tried changing the master password (set then remove) and then restart Firefox, but that has not helped either. Any help would be greatly appreciated.

I've been using Firefox for a while, but all of a sudden (today) it has repeatedly started asking me for a master password. I have not set this feature. I tried to create and remove one to make it stop asking for the master password, but that does not work. I can click cancel and it goes away for a second but then comes right back. To move between web pages, I have to cancel 4-6 times before the page loads. I've tried changing the master password (set then remove) and then restart Firefox, but that has not helped either. Any help would be greatly appreciated.

All Replies (2)

Shawn
Shawn
  • Moderator
more options

Have you tried manually resetting it?

1. Enter chrome://pippki/content/resetpassword.xul in the Firefox location bar. This is where you enter a URL of a page.

2. Press the Enter key

3. You will now see a warning message stating that this will reset all your saved passwords. Click Reset

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also "Resetting the master password": http://kb.mozillazine.org/Master_password

If using the chrome url (chrome://pippki/content/resetpassword.xul) doesn't work then delete key3.db and signons.sqlite (Firefox 3.5) and all signons#.txt files (if any exist, Firefox 3.0 uses signons3.txt) in the Profile_Folder.