We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot load emails into gmail

  • 2 replies
  • 10 have this problem
  • 3 views
  • Last reply by kiran

twshinick
twshinick
more options

After logging into gmail, a message appears stating "loading twshinick" on a blank white screen.


After about 30 seconds, another message appears stating "this is taking longer than usual Try reloading"

Still no email messages appear. I can however, go back to explorer and enter gmail and then access my gmail messages from there

After logging into gmail, a message appears stating "loading twshinick" on a blank white screen. After about 30 seconds, another message appears stating "this is taking longer than usual Try reloading" Still no email messages appear. I can however, go back to explorer and enter gmail and then access my gmail messages from there

All Replies (2)

Shawn
Shawn
  • Moderator
more options

Try deleting cookies and cache:

1. Tools| Clear recent history

2. Time range to clear: Everything

3. If it isn't already selected, select __Cookies__ and __Cache__

4. __Clear now__

Also, do you get this problem in Diagnose Firefox issues using Troubleshoot Mode?

kiran
kiran
more options
  • This actually occurs due to slow internet connection. At times the internet

speed goes down and during those scenarios you will get this message. 

    *You will get an option to choose the basic HTML view and once you click
on it it will reload the page and you will be able to access the email. This is a
work around.(pic 2-gmail error)
   
     *In case if the problem occurs very often you can set Basic HTML as

default,so that you dont need to do it everytime you login to gmail.(pic 1-default) 

      *Also have a check with your internet service provider if u are paying for
a high speed connection but encountering this problem often because high

speed internet will not give this error so often. 

       P.S: Check the screenshots below if u need help.

                                                                               Regards...

Modified by kiran