Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla Firefox 3.6.6 won't play Adobe Flash 10.1 media, video. Given this has been a continual problem (for years) between Mozilla and Adobe, what is the current solution for users to enable Flash 10.1 to operate within Firefox (it works well in IE and

more options

Adobe Flash 10.1 won't load media when using Mozilla Firefox 3.6.6. There are no errors. Both IE and Opera operate well with Flash 10.1. I contacted Mozilla chat support, but to no avail (person disconnected session after I mentioned that Flash 10.1 works well with my other browsers). Also, I've noticed Mozilla and Adobe have had similar problems after each upgrade of either Firefox or Flash (the internet has a long track record of user complaints going back to 2007 and later).

The key point is Mozilla bears the effects of the problems because users transition to other browsers (e.g., I now have configured my Opera browser as my primary browser, IE is second, and Firefox is on hold until Mozilla resolves Flash 10.1 compatibility issues).


This happened

Every time Firefox opened

In past two weeks, when Firefox no longer recognized an older version of Adobe Flash and requested I upgrade to 10.1.

User Agent

Opera/9.80 (Windows NT 5.1; U; en) Presto/2.6.30 Version/10.60

Adobe Flash 10.1 won't load media when using Mozilla Firefox 3.6.6. There are no errors. Both IE and Opera operate well with Flash 10.1. I contacted Mozilla chat support, but to no avail (person disconnected session after I mentioned that Flash 10.1 works well with my other browsers). Also, I've noticed Mozilla and Adobe have had similar problems after each upgrade of either Firefox or Flash (the internet has a long track record of user complaints going back to 2007 and later). The key point is Mozilla bears the effects of the problems because users transition to other browsers (e.g., I now have configured my Opera browser as my primary browser, IE is second, and Firefox is on hold until Mozilla resolves Flash 10.1 compatibility issues). == This happened == Every time Firefox opened == In past two weeks, when Firefox no longer recognized an older version of Adobe Flash and requested I upgrade to 10.1. == == User Agent == Opera/9.80 (Windows NT 5.1; U; en) Presto/2.6.30 Version/10.60

All Replies (3)

more options

As per your instructions:

more options

Application Basics Name Firefox Version 4.0b11 User Agent Mozilla/5.0 (Windows NT 5.1; rv:2.0b11) Gecko/20100101 Firefox/4.0b11 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Morning Coffee 1.33 false morningCoffee@shaneliesegang Sxipper 2.3.4 false [email protected] Forecastfox Weather 2.0.2 false {0538E3E3-7E9B-4d49-8831- A227C80A7AD3} Microsoft .NET Framework Assistant 1.2.1 false {20a82645-c095-46ed-80e3- 08825760534b} Ad blocker 0.6.7 false {4DC70064-89E2-4a55-8FC6- E8CDEAE3612C} Yahoo! Toolbar 2.1.2.20100119091315 false {635abd67-4fe9-1b23-4f01- e679fa7484c1} StumbleUpon 3.76 true {AE93811A-5C9A-4d34-8462- F7B864FC4696} Interclue 1.6.1.3 false {c33c5b47-69c8-45a4-a5e0- af85bbe628dd} Download Statusbar 0.9.7.2 true {D4DD63FA-01E4-46a7-B6B1- EDAB7D6AD389} Evernote Web Clipper 4.0.0.106602 false {E0B8C461-F8FB-49b4-8373- FE32E9252800} LinkedIn Companion for Firefox 3.3.1 false {e2337727-f9c9-411b-929e- 287584341d1a} Feedback 1.0.4 true [email protected] Java Quick Starter 1.0 true [email protected] Read It Later 2.1.1 true [email protected] Name Version Enabled ID Dizionario italiano 3.3 true [email protected] ReminderFox 1.9.9.2 true {ada4b710-8346-4b82-8199- 5de2b400a6ae} Microsoft Default Manager 2.1 false DefaultManager@Microsoft MSN Toolbar 4.0 false [email protected] Search Helper Extension 1.0 false {27182e60-b5f3-411c-b545- b44205977502} Modified Preferences Name accessibility.typeaheadfind.flashBar 0 browser.history_expire_days.mirror 5 browser.history_expire_days_min 30 browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId -1 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 2 browser.places.updateRecentTagsUri false browser.startup.homepage www.sddt.com|w browser.startup.homepage_override.buildID 2011020314141 browser.startup.homepage_override.mstone rv:2.0b11 browser.tabs.warnOnClose false extensions.lastAppVersion 4.0b11 font.name.serif.x-western Garamond general.useragent.extra.microsoftdotnet ( .NET CLR 3.5 network.cookie.prefsMigrated true network.http.proxy.version 1.0 places.history.expiration.transient_current_max_pages 42768 places.last_vacuum 1292793439 print.print_printer Adobe PDF print.printer_ARS_4350.print_bgcolor false print.printer_ARS_4350.print_bgimages false print.printer_ARS_4350.print_command print.printer_ARS_4350.print_downloadfonts false Name print.printer_ARS_4350.print_edge_bottom 0 print.printer_ARS_4350.print_edge_left 0 print.printer_ARS_4350.print_edge_right 0 print.printer_ARS_4350.print_edge_top 0 print.printer_ARS_4350.print_evenpages true print.printer_ARS_4350.print_footercenter print.printer_ARS_4350.print_footerleft &PT print.printer_ARS_4350.print_footerright &D print.printer_ARS_4350.print_headercenter print.printer_ARS_4350.print_headerleft &T print.printer_ARS_4350.print_headerright &U print.printer_ARS_4350.print_in_color true print.printer_ARS_4350.print_margin_bottom 0.5 print.printer_ARS_4350.print_margin_left 0.5 print.printer_ARS_4350.print_margin_right 0.5 print.printer_ARS_4350.print_margin_top 0.5 print.printer_ARS_4350.print_oddpages true print.printer_ARS_4350.print_orientation 0 print.printer_ARS_4350.print_pagedelay 500 print.printer_ARS_4350.print_paper_data 1 print.printer_ARS_4350.print_paper_height 11.00 print.printer_ARS_4350.print_paper_size_type 0 print.printer_ARS_4350.print_paper_size_unit 0 print.printer_ARS_4350.print_paper_width 8.50 print.printer_ARS_4350.print_reversed false print.printer_ARS_4350.print_scaling 1.00 print.printer_ARS_4350.print_shrink_to_fit true print.printer_ARS_4350.print_to_file false print.printer_ARS_4350.print_unwriteable_margin_bottom 0 print.printer_ARS_4350.print_unwriteable_margin_left 0 print.printer_ARS_4350.print_unwriteable_margin_right 0 print.printer_ARS_4350.print_unwriteable_margin_top 0 print.printer_ARS_Ricoh.print_bgcolor false print.printer_ARS_Ricoh.print_bgimages false print.printer_ARS_Ricoh.print_command print.printer_ARS_Ricoh.print_downloadfonts false print.printer_ARS_Ricoh.print_edge_bottom 0 Name print.printer_ARS_Ricoh.print_edge_left 0 print.printer_ARS_Ricoh.print_edge_right 0 print.printer_ARS_Ricoh.print_edge_top 0 print.printer_ARS_Ricoh.print_evenpages true print.printer_ARS_Ricoh.print_footercenter print.printer_ARS_Ricoh.print_footerleft &PT print.printer_ARS_Ricoh.print_footerright &D print.printer_ARS_Ricoh.print_headercenter print.printer_ARS_Ricoh.print_headerleft &T print.printer_ARS_Ricoh.print_headerright &U print.printer_ARS_Ricoh.print_in_color true print.printer_ARS_Ricoh.print_margin_bottom 0.5 print.printer_ARS_Ricoh.print_margin_left 0.5 print.printer_ARS_Ricoh.print_margin_right 0.5 print.printer_ARS_Ricoh.print_margin_top 0.5 print.printer_ARS_Ricoh.print_oddpages true print.printer_ARS_Ricoh.print_orientation 0 print.printer_ARS_Ricoh.print_pagedelay 500 print.printer_ARS_Ricoh.print_paper_data 1 print.printer_ARS_Ricoh.print_paper_height 11.00 print.printer_ARS_Ricoh.print_paper_size_type 0 print.printer_ARS_Ricoh.print_paper_size_unit 0 print.printer_ARS_Ricoh.print_paper_width 8.50 print.printer_ARS_Ricoh.print_reversed false print.printer_ARS_Ricoh.print_scaling 0.70 print.printer_ARS_Ricoh.print_shrink_to_fit true print.printer_ARS_Ricoh.print_to_file false print.printer_ARS_Ricoh.print_unwriteable_margin_bottom 0 print.printer_ARS_Ricoh.print_unwriteable_margin_left 0 print.printer_ARS_Ricoh.print_unwriteable_margin_right 0 print.printer_ARS_Ricoh.print_unwriteable_margin_top 0 print.printer_Adobe_PDF.print_bgcolor false print.printer_Adobe_PDF.print_bgimages false print.printer_Adobe_PDF.print_command print.printer_Adobe_PDF.print_downloadfonts false print.printer_Adobe_PDF.print_edge_bottom 0 print.printer_Adobe_PDF.print_edge_left 0 Name print.printer_Adobe_PDF.print_edge_right 0 print.printer_Adobe_PDF.print_edge_top 0 print.printer_Adobe_PDF.print_evenpages true print.printer_Adobe_PDF.print_footercenter print.printer_Adobe_PDF.print_footerleft &PT print.printer_Adobe_PDF.print_footerright &D print.printer_Adobe_PDF.print_headercenter print.printer_Adobe_PDF.print_headerleft &T print.printer_Adobe_PDF.print_headerright &U print.printer_Adobe_PDF.print_in_color true print.printer_Adobe_PDF.print_margin_bottom 0.5 print.printer_Adobe_PDF.print_margin_left 0.5 print.printer_Adobe_PDF.print_margin_right 0.5 print.printer_Adobe_PDF.print_margin_top 0.5 print.printer_Adobe_PDF.print_oddpages true print.printer_Adobe_PDF.print_orientation 0 print.printer_Adobe_PDF.print_pagedelay 500 print.printer_Adobe_PDF.print_paper_data 1 print.printer_Adobe_PDF.print_paper_height 11.00 print.printer_Adobe_PDF.print_paper_size_type 0 print.printer_Adobe_PDF.print_paper_size_unit 0 print.printer_Adobe_PDF.print_paper_width 8.50 print.printer_Adobe_PDF.print_reversed false print.printer_Adobe_PDF.print_scaling 0.70 print.printer_Adobe_PDF.print_shrink_to_fit true print.printer_Adobe_PDF.print_to_file false print.printer_Adobe_PDF.print_unwriteable_margin_bottom 0 print.printer_Adobe_PDF.print_unwriteable_margin_left 0 print.printer_Adobe_PDF.print_unwriteable_margin_right 0 print.printer_Adobe_PDF.print_unwriteable_margin_top 0

security.warn_viewing_mixed.show_once false Graphics Adapter Description Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family Vendor ID 8086 Device ID 2592 Adapter RAM Unknown Adapter Drivers ialmrnt5 Driver Version 6.14.10.4020 Driver Date 1-23-2005 Direct2D Enabled false DirectWrite Enabled false (0.0.0.0, font cache n/a) WebGL Renderer (WebGL unavailable) GPU Accelerated Windows 0/1

more options

flash player issue.......

Can you tell me if you can see my flash pictures for this property with the new FF? Please respond to [email protected]

  1. 1
  2. 2
  3. 3