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Youtube videos not loading

  • 2 replies
  • 552 have this problem
  • 7 views
  • Last reply by user66338

AnonymousUser
AnonymousUser
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Since last night FIrefox won't load youtube videos, all I get is a black box where the video normally plays. The videos load fine in both Chrome and IE. I started Firefox in safe mode but that didn't help.

URL of affected sites

http://www.youtube.com/watch?v=ktWiD6Jl9zs

Since last night FIrefox won't load youtube videos, all I get is a black box where the video normally plays. The videos load fine in both Chrome and IE. I started Firefox in safe mode but that didn't help. == URL of affected sites == http://www.youtube.com/watch?v=ktWiD6Jl9zs

All Replies (2)

user66338
user66338
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Hello BrianInNYC,

please clear your cache and cookies, by following these steps:

  1. Open the Tools menu at the top of the Firefox window, select Clear recent history
  2. In the Clear recent history window, select Everything from the dropdown list.
  3. Click the arrow next to Details once, then check Cache and Cookies.
  4. Now, click the Clear now button to clear history.

Kind regards, Tobbi Firefox Support Volunteer

AnonymousUser
AnonymousUser Question owner
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Thanks Tobbi for the quick reply, that seemed to fix the problem.