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Thunderbird password

  • 5 replies
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  • 12 views
  • Last reply by landgfl

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I am not very tech savvy, so I apologise if I have asked this question before.

Having just downloaded Thunderbird and trying to add email addresses I keep getting a pop-up asking for passsword. I have tried every password I have with no success.

The pop-up says: Password Required - Mozilla Thunderbird.

Having never, to my knowledge, created a password for Thunderbird, I am stumped.

Any suggestions much appreciated.

I am not very tech savvy, so I apologise if I have asked this question before. Having just downloaded Thunderbird and trying to add email addresses I keep getting a pop-up asking for passsword. I have tried every password I have with no success. The pop-up says: Password Required - Mozilla Thunderbird. Having never, to my knowledge, created a password for Thunderbird, I am stumped. Any suggestions much appreciated.

All Replies (5)

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Does this happen prior to adding an account? On only after having done so? What is exact wording of the message?

Helpful?

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It's so frequent it's hard to tell, but probably after I have added an account.

The pop-up says: Password Required - Mozilla Thunderbird.

Helpful?

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That means that the account is requesting via thunderbird the password to confirm that the account belongs to you.

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I do appreciate your fast response David. But I'm still having a problem.

On opening Thunderbird I get a white screen with the attached.

If I click on cancel, I can add another account, which Thunderbird finds, but on clicking done. I'm asked for the password again, so I add the password for the account I am trying to add, but no go. The same pop up arises again.

And thereafter the popup keeps appearing. So sorry to say I'm still stumped.

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I think I fixed the problem David. And I share this for anyone else who might be having a similar problem.

I came across this: https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password

And using the information I was able to access the password information by inputting a code, which led to a pop up that showed I had no password and where I was able to add a password.

I don't know if I missed something in the startup of Thunderbird, which is always a possibility being clueless on these things, but all's well that end's well. I now actually do have a password that allows me access and to add more accounts.

I do thank you for your help. May your week be wonderful.

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