Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problems with Thunderbird Inbox since a day before V128 Update

m.j.relton
m.j.relton
more options

On 31 July, a day before the Thunderbird update from V115 to V128, the emails in my inbox no longer had reply or forward options and were addressed as coming from me as well as to me.

A yellow message at the bottom of each email read: "A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity Marcus Relton <my email address>"

My email provider thinks Thunderbird mistakenly believes these emails to be drafts. I have added on FolderFlags, which now has a V128 version since I first experienced this problem last week.

I am supposed to be able to right-click the inbox, go down the drop-down menu to properties then see another dialogue box but this isn't appearing.

I can only reply to or forward emails by right-clicking in the message in the inbox and I can't click on links in the email. I have to open the link then cut and paste them.

Mail.coop, here in the UK is trying to find a solution, having hoped FolderFlags would work, but if anyone has any suggestions, please share.

I saw someone had a similar problem with their drafts folder in April but the suggested fix didn't solve it.


Thanks,

Marcus

On 31 July, a day before the Thunderbird update from V115 to V128, the emails in my inbox no longer had reply or forward options and were addressed as coming from me as well as to me. A yellow message at the bottom of each email read: "A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity Marcus Relton <my email address>" My email provider thinks Thunderbird mistakenly believes these emails to be drafts. I have added on FolderFlags, which now has a V128 version since I first experienced this problem last week. I am supposed to be able to right-click the inbox, go down the drop-down menu to properties then see another dialogue box but this isn't appearing. I can only reply to or forward emails by right-clicking in the message in the inbox and I can't click on links in the email. I have to open the link then cut and paste them. Mail.coop, here in the UK is trying to find a solution, having hoped FolderFlags would work, but if anyone has any suggestions, please share. I saw someone had a similar problem with their drafts folder in April but the suggested fix didn't solve it. Thanks, Marcus

All Replies (6)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Right-click the Inbox in the Folder Pane, Properties, select the Flags tab, as shown in the picture.

Helpful?

m.j.relton
m.j.relton Question owner
more options

Thanks for this but it won't produce the dialogue box for the Properties folder when I right click on it.

I've tried troubleshooting mode. I've added FolderFlags and downloaded Thunderbird again but no luck so far.

Thanks again for the suggestion, mind.

Helpful?

sfhowes
sfhowes
  • Top 10 Contributor
more options

I'm not familiar with right-click on macs, but you can also select Edit/Folder Properties. Press Alt if the Menu Bar with Edit is hidden. Check that FolderFlags is installed and enabled in the Add-ons Manager.

Helpful?

m.j.relton
m.j.relton Question owner
more options

Thanks again SF but I can't access Folder Properties via the edit menu, on messages or via the Inbox drop-down menu. I think Alt on a PC is equivalent to CTRL click or right-click on a Mac, neither of which will give me access to the folder properties that can get me to FolderFlags, though via account settings and add- ons and themes, I can see that this is enabled.

Helpful?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

https://support.apple.com/en-au/guide/mac-help/mh35853/mac

I can't do better than offer apples instructions.

A paste of the emails in question may be quite helpful. I have doubts that folder flags is the correct solution in this instance. I have recommended it in the past, but usually having a folder incorrectly identified as a drafts folder is in settings Account settings > Copies and folders for the account and over riding that with the addon just resets over and over as the two fight it out.

Helpful?

m.j.relton
m.j.relton Question owner
more options

Thanks Matt,

The email provider's support service thinks there is a problem with my profile that is preventing access to these folders so I need a clean reinstall, rather than installing over the existing application and I might be better using Apple Mail, as this is taking up precious time.

The right clicks and control clicks in Apple don't seem to be a problem, it's something else within Thunderbird.

Thanks again,

Marcus

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.