Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot open Charles Schwab's "Streetsmart Edge" trading platform if using Firefox browser

  • 1 reply
  • 0 have this problem
  • 9 views
  • Last reply by zeroknight

abrody775
abrody775
more options

After signing into an account with Schwab.com, the site has a "Launch" button that opens the Schwab "Streetsmart Edge" trading platform. However, after signing into Schwab.com with the Firefox browser, clicking on the "Streetsmart Edge" Launch button does not work. "Streetsmart Edge" does not open.

This problem only occurs when using Firefox. If using Microsoft's browser there is no problem.

Previously, until about two month ago, the Firefox browser never caused this problem. It worked fine for many years.

I prefer the Firefox browser versus Microsoft. Please research and repair this issue.

After signing into an account with Schwab.com, the site has a "Launch" button that opens the Schwab "Streetsmart Edge" trading platform. However, after signing into Schwab.com with the Firefox browser, clicking on the "Streetsmart Edge" Launch button does not work. "Streetsmart Edge" does not open. This problem only occurs when using Firefox. If using Microsoft's browser there is no problem. Previously, until about two month ago, the Firefox browser never caused this problem. It worked fine for many years. I prefer the Firefox browser versus Microsoft. Please research and repair this issue.

All Replies (1)

zeroknight
zeroknight
more options

Do you have this software installed locally? Why not launch it directly?

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.