Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Profile Gone after Update to 115.3.2

more options

I just updated to 115.3.2 and all of my e-mail folders are gone. I don't see any of my previous settings, although it looks like my address book is still intact.

I am hoping that my settings and e-mails are still around, just "lost" by Thunderbird. I would appreciate any assistance!

I just updated to 115.3.2 and all of my e-mail folders are gone. I don't see any of my previous settings, although it looks like my address book is still intact. I am hoping that my settings and e-mails are still around, just "lost" by Thunderbird. I would appreciate any assistance!

Chosen solution

I think it was an OWL addon error. Many reviews posted today note this problem. https://addons.thunderbird.net/en-us/thunderbird/addon/owl-for-exchange/reviews/

Reverted to earlier version (https://addons.thunderbird.net/en-us/thunderbird/addon/owl-for-exchange/reviews/) and EVERYTHING IS BACK! Turned off auto-updates (Tools/Settings/Updates)... Phew. A day spent, but mail recovered.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

I think it was an OWL addon error. Many reviews posted today note this problem. https://addons.thunderbird.net/en-us/thunderbird/addon/owl-for-exchange/reviews/

Reverted to earlier version (https://addons.thunderbird.net/en-us/thunderbird/addon/owl-for-exchange/reviews/) and EVERYTHING IS BACK! Turned off auto-updates (Tools/Settings/Updates)... Phew. A day spent, but mail recovered.