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Some emails not being received

  • 4 replies
  • 0 have this problem
  • 9 views
  • Last reply by anna92

anna92
anna92
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Hello, I am having trouble with Thunderbird not receiving some emails. For example, twice I have been unable to confirm online accounts I have opened as have not been able to see the email that you have to click to verify the account. I though maybe it would go into Junk mail but I can't see them anywhere. I also have a company meant to be sending me invoices via email. They say they are sending them but I never receive them. Is this likely to be an issue with some of my settings on Thunderbird or maybe a problem with our antivirus software (we use AVG for business). Hopefully someone can help me. Please reply as if I am an absolute idiot as I am totally clueless about computer stuff!! Thank you! Anna

Hello, I am having trouble with Thunderbird not receiving some emails. For example, twice I have been unable to confirm online accounts I have opened as have not been able to see the email that you have to click to verify the account. I though maybe it would go into Junk mail but I can't see them anywhere. I also have a company meant to be sending me invoices via email. They say they are sending them but I never receive them. Is this likely to be an issue with some of my settings on Thunderbird or maybe a problem with our antivirus software (we use AVG for business). Hopefully someone can help me. Please reply as if I am an absolute idiot as I am totally clueless about computer stuff!! Thank you! Anna

All Replies (4)

Stans
Stans
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I am not familiar with the AVG for business product or how your business setup looks like as far as email is concerned. Do those emails even make it into the server-side Inbox? I would first took into your server-side setup. Those emails could be getting intercepted (as suspicious) and placed in a special server-side folder awaiting your review before they end up in the Inbox, while they don't outright end up in the Junk folder.

anna92
anna92 Question owner
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Thank you for your quick response. I will look into it. I can't see any evidence of them so have contacted our internet service provider to see if they can help me.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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re :I am having trouble with Thunderbird not receiving some emails.

You have not mentioned whether you are using a Pop or Imap mail account in Thunderbird.

If you have set up a Pop mail account then it can only download emails which are in the server Inbox. You would need to logon to the webmail account and check to see if emails have been sent to the server 'Spam' folder.

re:internet service provider

You may have an email address provided by your ISP; most people do. But is the problem email address one provided by your ISP or is it provided by a webhost or a free service like gmail.

Are the emails appearing in the webmail account? Are you using a Pop account? What server does the mail account use?

anna92
anna92 Question owner
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Thanks for responding. I have spoken to our internet service provider and it seems that the messages were being blocked by the server.