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Late Thursday, 06/08/2023, or early Friday, my e-mail on Thunderbird went down. Now this account won't link to server, can't dlete or reinstal.just locked in a loop.

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  • Last reply by Toad-Hall

DWC4656
DWC4656
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bold textLate Thursday, 06/08/2023, or early Friday, my e-mail on Thunderbird went down. I saw a News notice about a large Internet e-mail outage in the US. I then tried to use MS Outlook on my WINDOWS 7 PC, it was also not responding, then Webmail and found it nonresponsive, and last Mail on Windows 10 was down. I concluded that it must be an Internet problem, so I waited. Later I found Mail on Windows 10 and Webmail in my browser both working. On my Windows 10 Thunderbird and MS Outlook on my Windows 7, remained nonresponsive. I installed Thunderbird on my Windows 7, as I wasn’t using the Outlook program. Thunderbird remained nonresponsive all weekend and was still down today, (Monday 6/12/23). It gives me a pop-up window [Login to account"[email protected]" failed], and 3 options, “Retry”, “Enter New Password “, and “Cancel”. Retry, entering the password and even cancel just causes a delay, then the window pops back up. I tried to uninstall and reinstall Thunderbird, and it installs with my e-mail already set up as it was before I uninstalled Thunderbird. I am back to exactly where IK started this morning. I looked for a way to delete the account, couldn’t find a way to do that. I tried to add it as a new e-mail account, that tells it already exists. So how do I fix this?

'''bold text'''Late Thursday, 06/08/2023, or early Friday, my e-mail on Thunderbird went down. I saw a News notice about a large Internet e-mail outage in the US. I then tried to use MS Outlook on my WINDOWS 7 PC, it was also not responding, then Webmail and found it nonresponsive, and last Mail on Windows 10 was down. I concluded that it must be an Internet problem, so I waited. Later I found Mail on Windows 10 and Webmail in my browser both working. On my Windows 10 Thunderbird and MS Outlook on my Windows 7, remained nonresponsive. I installed Thunderbird on my Windows 7, as I wasn’t using the Outlook program. Thunderbird remained nonresponsive all weekend and was still down today, (Monday 6/12/23). It gives me a pop-up window [Login to account"[email protected]" failed], and 3 options, “Retry”, “Enter New Password “, and “Cancel”. Retry, entering the password and even cancel just causes a delay, then the window pops back up. I tried to uninstall and reinstall Thunderbird, and it installs with my e-mail already set up as it was before I uninstalled Thunderbird. I am back to exactly where IK started this morning. I looked for a way to delete the account, couldn’t find a way to do that. I tried to add it as a new e-mail account, that tells it already exists. So how do I fix this?
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Toad-Hall
Toad-Hall
  • Top 10 Contributor
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There are very few reasons to uninstall/reinstall a Thunderbird program because it's lkely there is nothing wrong with the program itself.

It reinstalled with your profile in tact because all profiles containing all your emails etc are not store in the program itself. They are stored in this location assuming you are using the default location.

  • C://Users/username/appdata/roaming/Thunderbird/profiles/profile name folder

The data is stored separately from the program to ensure you do not lose data.

You cannot add a new account if you already have one set up for that email address.

I looked at the official website for nebnet.net to check server settings and it seems they only offer pop and not a very secure option either.

First check the computer Firewall is not blocking Thunderbird.

  1. Exit Thunderbird
  2. Access Firewall
  3. Thunderbird program must be set up as an allowed program.

Once Firewall is checked as allowing Thunderbird access to internet. Start Thunderbird. Check your current pop account server settings for incoming and outgoing. They should be set up as below according to : http://support.connections.net/faq/nebnet/main.htm

Incoming Mail Server

nebnet say : If you have an option for SSL – you do NOT want that option enabled.

  • Connection Security: None
  • Authentication Method: Password, transmitted insecurely

Outgoing Server (SMTP) - use the more secure option.

  • Type: SMTP
  • Server Name: smtp2.nebnet.net
  • Port: 587
  • Connection Security: STARTTLS
  • Authentication Method: Normal Password

nebnet say: Username: beginning portion of your email address – everything before the @ symbol (i.e. - [email protected] the username would be jdoe) Password: your password for our service (Same one you use to access the webmail account)


Now check the stored password. In Thunderbird

  • Settings > Privacy & Security
  • Scroll to 'Passwords' section
  • click on 'Saved Passwords'
  • Click on 'Show Passwords'

You should see two lines for that pop mail account. mailbox://account..... smtp://account...... check the username and password is correct for each line.

  • Right click on each line and select 'Edit Password'
  • completely remove all content and carefully retype the correct password - same one you use to access webmail.
  • click on 'Close'

Exit Thunderbird and wait a few moments for background processes to complete. Start Thunderbird

Wait to see if there is an auto connection to server.

REport on results.