Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Use of Primary Password

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

more options

In order for me to use Mozilla, I'm being asked for a primary password. I have never used one, created one, or have even been asked for one. So without this "primary password", I cannot get into any of my sites to conduct business. How can I remedy this problem? Your help is greatly appreciated. Thanks.

In order for me to use Mozilla, I'm being asked for a primary password. I have never used one, created one, or have even been asked for one. So without this "primary password", I cannot get into any of my sites to conduct business. How can I remedy this problem? Your help is greatly appreciated. Thanks.

All Replies (1)

more options

Can you attach a screenshot?

If this is about the Primary Password to unlock the passwords stored in about:logins then you should be able to continue by canceling this PP prompt.