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Unable to print in Firefox ESR 102.6.0 ... print preview icon just goes around and around

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by jonzn4SUSE

Bruce Baker
Bruce Baker
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I am unable to print an email in Firefox ESR 102.6.0 since the last update. Worked on previous version. When I click on the printer symbol a screen opens and a wheel just keeps going around and around and says 'Preparing Preview' with no resolution. Tnx

I am unable to print an email in Firefox ESR 102.6.0 since the last update. Worked on previous version. When I click on the printer symbol a screen opens and a wheel just keeps going around and around and says 'Preparing Preview' with no resolution. Tnx

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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You should go to Devices and Printers, right click on the printer, and click See what's printing. You can watch job and see if it provides any useful info. see screenshot

Modified by jonzn4SUSE