Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Screen goes black when playing some videos -

  • 2 replies
  • 7 have this problem
  • 3 views
  • Last reply by cor-el

edszeliga
edszeliga
more options

Screen goes black when some videos play - audio continues, but screen is black. I am sire this is a Firefox problem - I have successfully watched videos using BING browser - same videos go black on Firefox. I have refreshed Firefox, cleared cache, restarted Firefox - cleaned cookies. Turned accelerator off then back on - because nothing changed. Does not do this with all videos, just some - some You Tube videos play, others do not. I have Windows 10 and McAfee Live Safe - all programs are current and up to dated.

Screen goes black when some videos play - audio continues, but screen is black. I am sire this is a Firefox problem - I have successfully watched videos using BING browser - same videos go black on Firefox. I have refreshed Firefox, cleared cache, restarted Firefox - cleaned cookies. Turned accelerator off then back on - because nothing changed. Does not do this with all videos, just some - some You Tube videos play, others do not. I have Windows 10 and McAfee Live Safe - all programs are current and up to dated.

All Replies (2)

dogscouts
dogscouts
more options

Same issue! I'm using a different browser till they get it fixed.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

@ dogscouts

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed add-ons.

(locking)