We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Issue updating Thunderbird

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by jenbrown1

more options

Hi! I downloaded the new 102.0 version of Thunderbird but then my Inbox for my main account and one of my email accounts wouldn't load. I uninstalled the update and installed 78.14.0. Same problem. The inbox and trash are inaccessible. I know the account info is all there because I see it under account settings. I have Thunderbird installed on my laptop and all the settings are the same. Does anyone know how to get my inbox back? Thanks!

Hi! I downloaded the new 102.0 version of Thunderbird but then my Inbox for my main account and one of my email accounts wouldn't load. I uninstalled the update and installed 78.14.0. Same problem. The inbox and trash are inaccessible. I know the account info is all there because I see it under account settings. I have Thunderbird installed on my laptop and all the settings are the same. Does anyone know how to get my inbox back? Thanks!

Chosen solution

I don't know what you mean by the statement "My email account wouldn't load." To fix this, I encourage you to use 102, as otherwise you will be facing an upgrade later.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

I don't know what you mean by the statement "My email account wouldn't load." To fix this, I encourage you to use 102, as otherwise you will be facing an upgrade later.

more options

Upgraded to the latest version again and the problem fixed itself! Thanks!