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lost password

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by gp

jasonarmstrong
jasonarmstrong
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Computer died and email password won't work. Can't install Thunderbird on new computer to receive email reset info without it. I have a gmail account on my phone if that helps. [removed email from public]. My phone number is [removed phone# from public]

Please help. Jason Armstrong Gregg Lentz [removed address information from public]

Computer died and email password won't work. Can't install Thunderbird on new computer to receive email reset info without it. I have a gmail account on my phone if that helps. [removed email from public]. My phone number is [removed phone# from public] Please help. Jason Armstrong Gregg Lentz [removed address information from public]

Modified by James

All Replies (1)

gp
gp
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Hello

Normally, to reset a password for an email account, you never use the same mail address for recovery. All mails systems that I know do not allow it, as it's useless. If your mail provider allows this, they should have another recovery method. If not, it's a very bad provider and you will be better off anyway by switching to another one. As of your gmail account, I don't see the relation. Even if it's the same password, you will never recovery it from the phone since Android do not enable users to see saved passwords.